Return & Refund Policy

Last Updated: July 7, 2026

At LUMO, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be in the original packaging.

• Include all accessories, manuals, and original tags (if applicable).

• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Clearance or final sale items

• Perishable goods

• Items that have been used, damaged by the customer, or are missing original packaging

• Certain hygiene or personal care products

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photos or videos of the item and packaging

Once approved, we will provide a replacement or issue a full refund at no additional cost.

How to Start a Return

To begin a return, please contact our customer support team at:

Email: support@lumostore.com

Please do not send items back without receiving return authorization, as unauthorized returns may not be accepted.

Return Shipping

If the return is due to a change of mind or an incorrect purchase, the customer is responsible for return shipping costs.

If the return is due to our error or a defective product, LUMO will cover the return shipping costs.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

Lost Packages

If your package is lost during transit, please contact us. We will work with the shipping carrier to investigate and provide an appropriate resolution, which may include a replacement or refund if the package is confirmed lost.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

LUMO Customer Support

Email: saapmart611@gmail.com