Shipping policy

Shipping Policy

Last Updated: July 7, 2026

Thank you for shopping with LUMO. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times are:

  • United States: 5–12 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

From time to time, LUMO may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 24–72 hours to update after shipment.

Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Customs inspections (if applicable)

  • Carrier delays

  • Holidays or unforeseen events

LUMO is not responsible for delays caused by shipping carriers after an order has been dispatched.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

If you notice an error, contact us as soon as possible. We will do our best to update your address before your order ships. Once an order has been dispatched, we cannot guarantee that address changes can be made.

Lost or Stolen Packages

If your tracking shows your package as delivered but you have not received it, please:

  1. Check around your delivery location.

  2. Ask household members or neighbors.

  3. Contact the shipping carrier.

If you still cannot locate your package, please contact us and we will work with the carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping packaging

We will review your claim and arrange a replacement or refund if applicable.

International Shipping

At this time, LUMO primarily ships within the United States. If international shipping becomes available, eligible destinations will be shown during checkout.

Contact Us

If you have any questions about shipping or your order, please contact us:

LUMO Customer Support

Email: saapmart611@gmail.com